Privacy Policy

Information that may be collected

The information handled by an online casino can vary depending on how a player uses the website, which services are requested and what checks are required. Information may come directly from the player, from activity on the website, or from service providers and verification sources used to operate the platform.

Account and identification information

• Name, date of birth, country or state of residence and other information used to create and manage an account.
• Login details, account preferences, player settings and records of communications with support.
• Verification documents or information needed to confirm identity, age, eligibility and account ownership.

Payment and transaction information

• Payment method details and information needed to process deposits, withdrawals, refunds or other account transactions.
• Transaction history, gaming activity, account balances and records connected with the use of casino services.
• Information used to identify unusual, disputed, unauthorised or potentially fraudulent transactions.

Technical, device and usage information

• IP address, browser type, operating system, device information, language settings and general connection details.
• Website activity, pages visited, session information, preferences and interactions with features.
• Cookie identifiers and similar technical information used to remember settings, support functionality and understand how the website is used.

Players should provide information that is accurate and current and should not submit another person’s information unless they are authorised to do so. Information supplied for verification or payment purposes should be genuine, complete and readable.

Sharing, security and retention

Personal information may be shared only where reasonably necessary for the purposes described in this policy or where sharing is otherwise permitted or required. This can include sharing relevant information with payment and transaction service providers, identity and verification providers, technology and hosting providers, customer support providers, professional advisers, auditors, security services and other suppliers that help operate the website.

Information may also be disclosed where required by law, legal process or a lawful request, or where disclosure is necessary to investigate suspected fraud, protect the website and its users, enforce applicable terms, or respond to an emergency. Service providers that handle information on behalf of the website are expected to use it only for appropriate operational purposes and to apply suitable safeguards.

Reasonable administrative, technical and organisational measures are used to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, secure systems, monitoring, verification procedures and staff or supplier processes. No website, online transmission or storage system can be guaranteed to be completely secure, so players should use strong passwords, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Personal information is kept only for as long as it is reasonably needed for the purposes for which it was collected, unless a longer period is required or permitted. Some account, identity, transaction, payment, security and communication records must be retained for a period required by law even after an account is closed. The length of retention depends on the type of record and the applicable requirements. When information is no longer needed, it may be securely deleted, destroyed or de-identified.

If information is handled by a supplier or stored using systems located in another country, appropriate arrangements may be used to support security and lawful handling. The nature and location of service providers can change as website operations develop.

Privacy rights and requests

Depending on the circumstances and applicable requirements, players may have choices and rights concerning their personal information. These can include asking what information is held, requesting a copy of personal information, asking for inaccurate information to be corrected, requesting deletion of information that is no longer needed, and withdrawing consent to marketing communications.

How to make a request

To exercise a privacy right or ask a question about personal information, email support@500-casino.best. Please explain the request clearly and include enough information for the relevant account or records to be identified. For security, reasonable steps may be taken to confirm the requester’s identity before information is disclosed or an account change is made.

1. Access: ask for information about the personal data held and, where appropriate, a copy of that data.
2. Correction: ask for inaccurate, incomplete or outdated account information to be corrected.
3. Deletion: ask for personal information to be deleted where it is no longer required and deletion is legally available.
4. Marketing consent: withdraw consent to marketing communications or ask for marketing preferences to be changed.

A request to delete information or withdraw consent does not automatically require the deletion of every record. Certain information may need to be kept for legal, security, fraud prevention, dispute resolution, accounting or other legitimate purposes. Similarly, withdrawing marketing consent does not stop essential account, security, transaction or service communications.

Requests are considered in accordance with applicable requirements. In some cases, access or deletion may be limited where providing the information would affect another person’s privacy, compromise security, prejudice an investigation or conflict with a legal record-keeping duty. If a request cannot be completed in full, the reason and any available alternative will be explained where appropriate.

This policy may be updated from time to time to reflect changes in website features, operational practices or applicable requirements. The latest version published on the website will apply to information handled after it is posted. Players are encouraged to review this page periodically, particularly before using new services or providing additional information.