Responsible Gaming

Gambling should be an enjoyable leisure activity, not a way to make money or deal with personal problems. 500 Casino supports responsible gaming and encourages every player to make informed decisions, set sensible limits and take a break whenever gambling stops being fun.

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Keep gambling enjoyable and within your limits

Responsible gaming means staying in control of how you play, how often you play and how much money or time you spend. Before you begin, decide what you can comfortably afford to lose as part of your entertainment budget. Only use money left over after essential costs such as rent, bills, food, education, transport and other financial commitments have been covered.

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Gambling outcomes are based on chance. No betting system, pattern, prediction or strategy can guarantee a win, and previous results do not determine what will happen next. A win is never guaranteed, and losses cannot be recovered by continuing to play. Avoid treating gambling as an investment, a source of regular income or a solution to financial pressure.

Practical ways to stay in control

Set a spending limit before you start and do not increase it during a session.
Set a time limit and take regular breaks away from your device.
Keep gambling separate from essential household money and savings.
Do not borrow money, use credit intended for other purposes or sell possessions to gamble.
Avoid gambling when you are upset, stressed, tired, intoxicated or trying to escape a problem.
Never chase losses by increasing stakes or playing for longer.
Keep a record of deposits, bets and withdrawals so you understand your actual spending.
Remember that choosing not to gamble is always an available option.

If gambling is taking more time or money than you planned, stop and review your habits before playing again. A short break can help you make a clearer decision. You can also ask someone you trust to help you keep to your limits.

Use account controls and take a break

Account controls can help you manage your gambling before it becomes difficult to do so. Depending on the features available, you may be able to set deposit, spending or session limits, review your account activity, receive reminders about your play or request a temporary break. These tools are most effective when selected before you begin gambling.

Choosing a limit

Choose a limit that fits comfortably within your personal entertainment budget. It should not affect your ability to meet everyday responsibilities. Consider setting both a financial limit and a time limit. A limit should be treated as a boundary, not as a target that needs to be used. If you reach it, stop playing rather than looking for another way to continue.

Taking a break or closing your account

If you feel that gambling is becoming difficult to control, consider taking a longer break or asking for your account to be closed. You can contact the available customer support channel to ask about account restrictions, cooling-off options or self-exclusion processes. We may ask for information needed to confirm your request and apply the relevant account measure.

A temporary break or self-exclusion is a protective step, not a punishment. During a restriction period, do not try to open another account, use another person’s account or find ways around the measure. If you are concerned that you may do this, ask a trusted person to support you and seek help from a specialist gambling service.

Check your balance and transaction history regularly.
Use available deposit or wagering controls before gambling.
Do not share your account login details with another person.
Remove saved payment details if they make it too easy to continue playing.
Turn off promotional notifications if they encourage you to gamble when you do not want to.
Contact support promptly if you want a restriction, break or account closure.

Recognise the signs of gambling harm

Gambling harm can develop gradually, and it may not always be obvious at first. Some people begin by spending slightly more than planned, then find that gambling occupies more of their thoughts, time or money. Recognising early warning signs can help you take action before the impact becomes more serious.

You may need support if you

Spend more money or time gambling than you intended.
Keep gambling after deciding to stop or take a break.
Chase losses or feel that one more win will solve a problem.
Borrow money, miss payments or use money needed for essentials.
Hide your gambling from family, friends or people who support you.
Feel anxious, irritable, guilty or upset when you are not gambling.
Think about gambling during work, study, family time or other responsibilities.
Gamble to cope with stress, loneliness, sadness, anger or other difficult feelings.
Experience conflict with a partner, family member, friend or colleague because of gambling.
Have difficulty sleeping or concentrating because of gambling concerns.
Return to gambling after setting a limit, taking a break or promising someone you would stop.

You do not need to wait for a serious financial or personal problem before asking for help. Talking to a trusted person, a qualified counsellor or a specialist gambling support service can make it easier to understand what is happening and decide on practical next steps. Support is available for people who gamble and for family members or friends affected by someone else’s gambling.

For Australian players, local gambling support services can provide confidential information, counselling and guidance. Search for an appropriate service in your state or territory, or speak with a health professional who can help you find suitable support. If gambling is affecting your mental health or you feel unsafe, seek urgent assistance from local emergency or crisis services.

Protect yourself and others

Gambling accounts must only be used by the registered account holder. Keep your password, payment information and other account details secure. Do not allow children or other people to access your account, and take care when using shared devices. Use available device controls or parental controls to help prevent children from viewing gambling content or accessing gambling services.

Gambling is not suitable for people under the legal age. Parents, carers and other adults should discuss online safety with young people and keep payment methods and account credentials private. If you believe a minor has accessed an account or gambling service, stop activity and contact the available support channel as soon as possible.

Our approach to responsible gaming

500 Casino provides responsible gaming information to help players make informed choices. Available account tools, restrictions and support processes are intended to assist with safer play. They do not remove the need for personal judgement, and no tool can replace professional advice when gambling is causing harm.

We may take steps to protect players where there are concerns about account use, age, identity, affordability or gambling behaviour, subject to applicable requirements and our site terms. This may include asking for information, applying an account restriction or reviewing activity. These measures are designed to support a safer environment and may affect access to the service.

If you have questions about limits, breaks, self-exclusion or responsible gaming features, please use the customer support option available on this website. When contacting support, explain what you need clearly so the appropriate account measure or information can be provided. Remember that asking for help early is a positive and responsible decision.